Privacy Policy

Introduction

SmartConsult ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Smartsheet consulting services.

By accessing our website or engaging our services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Full name and contact information (email address, phone number)
• Company name and business information
• Project details and Smartsheet requirements
• Communication preferences
• Any other information you choose to provide in forms, surveys, or communications

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location information
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our website
• Referring website and search terms used

How We Use Your Information

We use the collected information for the following purposes:

• Provide and deliver our Smartsheet consulting services
• Respond to your inquiries and communication requests
• Send you service-related information and updates
• Improve our website functionality and user experience
• Analyze usage patterns and optimize our services
• Comply with legal obligations and protect our rights
• Prevent fraud and enhance security

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our website and providing services
• Business Partners: With Smartsheet or other technology partners when necessary to deliver our services
• Legal Compliance: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Consent: With your explicit consent for any other purpose

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure and encrypted data transmission
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and performance
• Provide personalized content and recommendations

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete personal data
• Deletion: Request deletion of your personal data under certain circumstances
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to the processing of your personal data for certain purposes
• Restriction: Request restriction of processing under certain circumstances

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will securely delete or anonymize it.

Third-Party Websites

Our website may contain links to third-party websites, including Smartsheet and other technology platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information, we ensure appropriate safeguards are in place to protect your personal data in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us through the contact form on our website.

We will respond to your inquiry within a reasonable timeframe and work to address any concerns you may have about how we handle your personal information.